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Legal

Refund Policy

When you get money back, and when you do not.

Last updated 23 October 2026

The short version

Every plan starts with a 3-day trial. A card is required to start it, and it is charged when the trial ends unless you cancel before then. After that, plans are billed in advance and are not refundable for a period already started, but you can cancel at any time, and cancelling stops the next charge.

The trial

The first time you subscribe, your plan begins with a 3-day trial of up to 1,000 messages. A card is required to start it. If you cancel before the trial ends, the card is not charged. If you do not, it is charged for the plan you chose when the trial ends, and that charge follows the rules for plans below. The trial is available once per account.

Monthly plans

  • Plans are billed in advance for the month ahead.
  • Cancelling stops the next renewal. The period you have already paid for runs to its end and the Service stays available until then.
  • We do not pro-rate or refund the unused part of a period that has started.
  • Downgrades take effect at the next renewal, not immediately, because the period is already paid.
  • Upgrades take effect immediately and are charged pro-rata for the remainder of the period.

First payment

If you are unhappy within 7 days of your first payment, write to us and we will refund it in full. This applies once per customer, to the first paid month only.

When we will refund beyond that

  • A prolonged failure of the Service that was our fault and that we could not resolve.
  • A billing error on our side: a duplicate charge, or a charge after a valid cancellation.
  • Where consumer law where you live gives you a right we cannot exclude.

When we will not

  • WhatsApp restricting, suspending or banning a connected number. This is the risk you accept in section 2 of the Terms, and it is outside our control.
  • Suspension or termination for breach of the Acceptable Use Policy.
  • Not using the Service during a period you paid for.
  • Dissatisfaction with features that were described accurately before purchase.

How to ask

Email [email protected] from the address on the account, with the invoice reference and what went wrong. We aim to decide within 5 business days, and approved refunds go back to the original payment method within 10 business days.

Chargebacks

Please talk to us before raising a chargeback. It is almost always faster. We may suspend an account with an open chargeback until the dispute is resolved.

WALayer is a product of Applyform LLC, and is not affiliated with, endorsed by, or sponsored by WhatsApp LLC or Meta Platforms, Inc.