Terms of Service

WALayer ("the Service") is operated by Applyform LLC ("we", "us"). These Terms form a binding agreement between Applyform LLC and the person or company that opens an account ("you").

By creating an account, or by using the Service, you accept these Terms. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

This is the most important clause in this document. Read it before you rely on the Service for anything that matters.

WALayer connects a WhatsApp account you already control, using the same companion-device mechanism as WhatsApp Web. That method is not sanctioned by WhatsApp LLC or Meta Platforms, Inc., and using it is contrary to WhatsApp's own terms of service.

As a direct consequence: WhatsApp may rate-limit, restrict, suspend or permanently ban any number connected to the Service, at any time, for reasons they control and do not disclose. This can happen without warning, without appeal, and without fault on your side or ours.

You acknowledge and accept that risk as a condition of using the Service. We do not warrant that any number will remain connected or usable, and we are not liable for any loss arising from WhatsApp restricting or banning a number, including lost revenue, lost contacts, lost message history, or the cost of obtaining and warming a replacement number.

We reduce that risk as far as it can be reduced, with automatic warmup and human-like pacing, and we handle enforcement gracefully by detecting it, freezing sends, letting you export queued messages, and guiding you onto a new number. None of that is a guarantee, and nothing in the Service or our marketing should be read as one.

If you require a channel with a contractual delivery guarantee, use the official WhatsApp Business API instead.

You may only connect a WhatsApp number that you own or are authorised to operate. You are responsible for having whatever consent applicable law requires from the people you message.

You keep control of your number throughout. You can disconnect it at any time from the dashboard or from WhatsApp itself, and doing so stops the Service using it immediately.

Your use of the Service is subject to the Acceptable Use Policy, which forms part of these Terms. In summary, you may not use WALayer for unsolicited messaging to people who did not opt in, for spam, phishing, fraud, malware or deception, for harassment or illegal content, or to build tooling whose purpose is to evade bans or disguise automation as human.

We operate automated abuse detection. Where we detect a serious or repeated violation we may suspend sending on a number, suspend the account, or terminate it. Where the violation is not serious and can be corrected, we will normally contact you first.

You may cancel at any time from the dashboard. Cancellation stops the next renewal; the current period runs to its end and the Service remains available until then.

Refunds are governed by the Refund Policy.

We work hard to keep the Service available and we publish operational status, but the Service is provided without an uptime service level agreement on standard plans. Enterprise agreements may include one in writing.

We may change, suspend or withdraw features. Where a change materially reduces functionality you rely on, we will give reasonable notice.

Maintenance, third-party failures, and actions taken by WhatsApp are all capable of interrupting the Service, and some of them are outside our control entirely.

You keep ownership of your data. We process it to provide the Service, as described in the Privacy Policy and, where you require one, the Data Processing Addendum.

We minimise what we store. Session credentials are encrypted and are not readable by our API tier. Message content is stored only to the extent your settings require it.

You can export your data and request deletion at any time.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, goodwill or data, even if advised such loss was possible.

Our total aggregate liability arising out of or relating to the Service is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud, or for death or personal injury caused by negligence.

For the avoidance of doubt, and consistent with section 2, we are not liable for any action taken by WhatsApp LLC or Meta Platforms, Inc. in respect of a number you connect.

You may stop using the Service and close your account at any time.

We may suspend or terminate an account that breaches these Terms or the Acceptable Use Policy, that puts the platform or other customers at risk, or that is in prolonged non-payment. Where we terminate for cause we will say why.

On termination we will make your data available for export for 30 days, after which it is deleted.

We may update these Terms. For material changes we will give at least 30 days' notice by email or in the dashboard before they take effect. Continuing to use the Service after that means you accept the change; if you do not, you may cancel.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. The courts of that state have exclusive jurisdiction, save that either party may seek injunctive relief where necessary to protect its intellectual property or confidential information.

Before starting formal proceedings, please contact us. Most disputes can be resolved quickly by email.

WhatsApp is a trademark of Meta Platforms, Inc. We use it only descriptively, to say what the Service connects to. WALayer is not affiliated with, endorsed by, or sponsored by WhatsApp LLC or Meta Platforms, Inc.

Notices to us should be sent to [email protected]. Security matters should go to [email protected].