Solutions
Customer support automation
Answer FAQs instantly, route to a human when needed, and collect feedback, without a customer ever waiting on hold.
The problem
Support teams drown in repetitive questions and customers hate waiting.
How WALayer solves it
Auto-answer FAQs and triage with buttons and lists, then hand the conversation to your own helpdesk over signed webhooks. Warmup and pacing keep the number healthy even at volume.
- Webhooks
- Buttons & lists
- Idempotent send
- Warmup
What it looks like
JSON
{
"to": "+15551234567",
"type": "buttons",
"body": { "text": "How can we help?" },
"action": {
"buttons": [
{ "id": "order", "title": "Track my order" },
{ "id": "returns", "title": "Start a return" },
{ "id": "human", "title": "Talk to a person" }
]
}
}Skip Meta approvals. Skip message fees. Skip the dropped messages.
Free developer sandbox, ready in minutes. No approvals, no templates, no per-message fees.
3-day free trial · connect in under 5 minutes · cancel anytime.